Is the mutual TLS (mTLS) certificate publicly trusted?
Genesys Cloud provides two mTLS client certificate options:
- Genesys Cloud-signed client certificate for mTLS
Genesys Cloud recommends using the Genesys Cloud-signed client certificate for mTLS. An endpoint that trusts the Genesys Cloud private certificate authority does not require any maintenance when the client certificate is rotated. For more information, see mTLS support for data actions.
- Publicly trusted mTLS client certificate
If you require a publicly trusted mTLS client certificate, you can configure web service data actions to use a publicly trusted client certificate from DigiCert. However, you must update your endpoints every year to handle the certificate being rotated. For more information, see Add a data actions integration.