FAQs: Web messaging
Do I need to whitelist Co-browse to run on my website?
If you are using a Content Security Policy on your website, you… [More]
Does co-browse support cross-domain and cross-subdomain browsing?
Cross sub-domain browsing can be achieved via your session persistence method, assuming… [More]
Does Messenger support a conversation across multiple browser tabs or windows?
Messenger will display the up-to-date conversation in up to three separate browser… [More]
Does Messenger use third-party cookies?
Genesys Messenger runs in its own iframe and uses the Web Storage… [More]
Does my website need the Messenger deployment on every page in order to support co-browse?
Yes, co-browse relies on the Messenger snippet to continue the session when… [More]
Does my website need the Messenger deployment snippet and the Predictive Engagement tracking snippet?
The Messenger deployment snippet loads the Predictive Engagement snippet automatically, if Predictive… [More]
Does web messaging support custom attributes (participant data)?
Yes, brands can define and send custom attributes (participant data) on any… [More]
How do I migrate from legacy co-browse to the new co-browse for Messenger?
To migrate from co-browse for web chat to co-browse for web messaging,… [More]
How do I migrate to web messaging from an existing web chat implementation?
Web messaging requires an inbound message flow and changes to your website… [More]
How does Co-browse pausing work?
With Co-browse enabled in the Messenger Configuration, administrators can choose to pause… [More]
How does Messenger determine which participant name and avatar to display?
When you enable Humanize your Conversation for your Messenger configuration, Messenger displays… [More]
How long are older messages stored in Genesys Cloud?
End-user can access messages over the last 15 days. Messages remain as… [More]
How long are older messages visible or accessible to end-users?
Web Messaging will expose previous messages from the current conversation over a… [More]
Is the Web Messaging Guest session duration configurable?
Currently, this session duration is not configurable, and is hardcoded at 72… [More]
Is the Web Messaging Guest session duration related to Threading Timeline?
No, the messaging threading timeline does not affect Web Messaging Guest session duration…. [More]
Under what circumstances is the customer message history cleared?
After 72 hours of message inactivity, the Guest session expires, and client… [More]
What are Guest Session Token requirements?
The client messaging app generates the unique Guest token required by Web… [More]
What are the file types for which Messenger provides preview?
Messenger supports preview of file types only when it is supported by… [More]
What is Messenger Session Persistence and how does it work?
The session persistence method set on your Messenger Configuration determines the behavior… [More]
What is the size limit for inbound web messages?
Messenger enables web messaging by providing a predefined messenger window that customers… [More]
