Does my website need the Messenger deployment snippet and the Predictive Engagement tracking snippet?

The Messenger deployment snippet loads the Predictive Engagement snippet automatically, if Predictive Engagement is enabled in the associated Messenger configuration. In this case, you do not need the separate Predictive Engagement tracking snippet on your website.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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