What are Guest Session Token requirements? - Genesys Cloud Resource Center

The client messaging app generates the unique Guest token required by Web Messaging APIs, which is a unique string that uses a UUID. Web messaging does not enforce any strict rules nor applies any checks. To ensure guest token is unique, we recommend using a 32 hexadecimal digits Universally Unique Identifier (UUID). Web messaging API does not enforce any specific check on the format and the token cannot exceed 2048 characters.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.