Does the system require a Genesys Cloud Voice owned number to be used as the emergency number?

Yes, for Genesys Cloud Voice services. A Genesys Cloud Voice emergency services capable number is required as the emergency number for any location that has a site with a Genesys Cloud Voice trunk configured as the outbound route. Locations that are used for non- Genesys Cloud Voice services, such as BYOC, are not required to have a Genesys Cloud Voice emergency number.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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