Does Genesys Cloud support Ray Baum’s Act?

Genesys has made every reasonable effort to institute industry best practices in relation to Enhanced 911 (E911) support, including Ray Baum’s Act. E911 support is incorporated all Genesys Cloud telephony connection options (Genesys Cloud Voice, BYOC Cloud, and BYOC Premises) and is automatically handled when customers configure Locations in Genesys Cloud. For more information, see Add a location.

Ray Baum’s Act covers the regulatory requirements to ensure that a dispatchable location is sent along with 911 calls to dispatch centers. This requirement, which was established on January 6, 2021, is related to fixed devices. Specifically, on-premises, fixed devices associated with a Multi-Line Telephone Systems (MLTS) must provide automated dispatchable location with 911 calls. Genesys is fully compliant with this mandate. 

Note: Starting in January of 2022, this previous mandate will apply to non-fixed devices. Genesys Cloud is currently working to achieve compliance by the specified date.

For more information on Ray Baum’s Act, see this article on the FCC website.