Can I configure an Architect flow to allow inbound callers to opt out of a Genesys Cloud user’s voicemail?
Yes, you can configure the Architect voicemail flow to allow an inbound caller to opt out of directing to a Genesys Cloud user’s voicemail and routing to a queue instead. For more information, see Configure a voicemail flow to allow a caller to opt out of voicemail. You can also replace the system greeting with blank audio. For more information, see Replace the built-in voicemail system greeting with blank audio.
The above articles include separate templates for each process. However, this template includes both configuration options: