FAQs: Extended Voice Transcription Services (EVTS)

Voice transcription – How does Extended Voice Transcription Services provide customer data security?

Extended Voice Transcription Services streams media outside of Genesys Cloud to a… [More]

Voice transcription – How much does Extended Voice Transcription Services cost?

Extended Voice Transcription Services is billed based on per minute usage. For… [More]

Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?

Genesys Cloud uses its own native transcription engine and includes Extended Voice… [More]

Voice transcription – What is the difference between Genesys Cloud Voice Transcription and Extended Voice Transcription Services?

Both Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) can… [More]

What Azure regions map to AWS for Extended Voice Transcription Service?

Genesys Cloud Extended Voice Transcription Service provides support for many Azure regions…. [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.