FAQs: Extended Voice Transcription Services (EVTS)

Voice transcription – How does Extended Voice Transcription Services – Azure provide customer data security?

Extended Voice Transcription Services streams media outside of Genesys Cloud to a… [More]

Voice transcription – How much does Extended Voice Transcription Services or Native Voice Transcription cost?

Extended Voice Transcription Services (EVTS) and Native Voice Transcription are billed on… [More]

Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?

Genesys Cloud uses its own native transcription engine and includes Extended Voice… [More]

Voice transcription – What is the difference between Genesys Cloud Voice Transcription and Extended Voice Transcription Services?

Both Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) can… [More]

What Azure regions map to AWS for Extended Voice Transcription Service?

Genesys Cloud Extended Voice Transcription Service provides support for many Azure regions…. [More]