FAQs: Chat
Can I connect third-party chat clients to Genesys Cloud chat?
No. We currently do not support connecting Genesys Cloud chat to third-party… [More]
Can I delete a chat message?
No. You cannot manually delete a chat message.
Can I disable Agent Assistance in Collaborate chat?
Yes. To disable Agent Assistance access for a user, remove the permission… [More]
Can I remove myself or someone else from a personal chat room?
Group owners with the Chat > Participant > Delete permission can remove… [More]
Can I remove one-to-one and group chats from my chat list?
You can close one-to-one and groups chats by clicking Close. Closing a… [More]
How can I invite someone into a chat room?
To invite a person into a chat room, you can @mention them.
How do I disable the /giphy chat command for users?
To disable the /giphy chat command for users, remove the Chat >… [More]
How do I turn off chat notifications?
To turn off chat notifications for a single group chat room or… [More]
What does a badge on an icon mean?
A badge, or visual alert, on an icon, such as Calls, Chat,… [More]
What does it mean if the group chat room is full?
A chat room can have a maximum of 1000 participants. If a group chat… [More]
What is the difference between a group chat room and a personal chat room?
Both types of chat room appear under Groups in the Chat panel,… [More]
Where did my search chat button go?
If you make your Genesys Cloud window too narrow, the Search button… [More]
