If you want to make an enhancement request for Genesys Cloud, Genesys encourages you to register your request through the Product Ideas Lab. To Access the Product Ideas Lab and add your idea, follow these steps:

  1. Sign in to the Genesys Knowledge Network.
    Note: Some Genesys Knowledge Network resources are available to the public; others, like the Product Ideas Lab, are only available to authenticated users. For more information, see How do I access the Genesys Knowledge Network?
  2. Click Home.
  3. On the Product Ideas Lab card, click Browse and Submit Ideas.
  4. From the Product Ideas Lab page, click Add a Product Idea.

You can also view and vote for existing ideas.