I have installed Genesys Cloud Background Assistant (GCBA), but screen recording is not working. How do I troubleshoot this?
- Verify that you have a QM policy in place to initiate screen recording.
- Determine if there is a specific GCBA problem. To do this verify that screen recording is working as expected when using the Genesys Cloud desktop app with the same user.
- Verify if GCBA is installed and running properly. A quick way to test this is to open https://127.0.0.1:8191/version in your browser to see if you get the version information returned by GCBA.
- Review the GCBA log files as indicated in Deploy Genesys Cloud Background Assistant (GCBA) and look for errors that may have occurred.