Why won’t GCBA support VDI environments?
If you install GCBA on the user’s desktop (that is, outside of the VDI environment) while you try to run a VDI session on the user’s desktop that uses a browser to access Genesys Cloud web application, screen recording does not work. Specifically, as indicated in Ports and services for Genesys Cloud clients, signaling traffic exists between the browser that runs the Genesys Cloud web application and GCBA. As a result, the browser must access GCBA at the localhost loopback address (127.0.0.1/8191). Unless you can tunnel this traffic through the virtual desktop to the localhost, GCBA will not record.
For more information, see: About Genesys Cloud Background Assistant (GCBA).