When working with Genesys Cloud Background Assistant (GCBA), do I need to enable additional ports in my enterprise firewall or VPN?
The ports used for signaling and streaming the screens to Genesys Cloud media servers are the same ports between the Genesys Cloud desktop app and GCBA. As a result, if screen recording works when you use the desktop app, and your firewall or VPN has no specific rules targeting only the Genesys Cloud desktop app; for example, application allowlisting, you do not need to enable additional ports in the enterprise firewall. For details about the ports required for screen recording, see Ports and services for Genesys Cloud clients.
For more information, see: About Genesys Cloud Background Assistant (GCBA).