FAQs: SCIM

Can I import users from Genesys Cloud into Okta?

Unfortunately, no, you cannot import users from Genesys Cloud into Okta. Okta… [More]

Can I use something besides first name plus last name for full name?

Yes, you can! The Genesys Cloud application in Okta uses first name… [More]

Does Genesys Cloud SCIM sync information from Genesys Cloud to identity management systems?

No. Genesys Cloud currently only supports unidirectional syncing from identity management systems… [More]

What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user?

Genesys Cloud changes the status of a Microsoft Entra ID user to inactive… [More]

What happens if I unassign a user from the Genesys Cloud application in Okta?

When you unassign a user from the Genesys Cloud application in Okta,… [More]

What happens when I delete a user in Genesys Cloud and later reenable the user in Okta?

When you delete a user in Genesys Cloud and later reenable the… [More]

Why are Genesys Cloud user records unexpectedly changed after an update to Microsoft Entra ID?

Occasionally when Microsoft Entra ID is updated, Microsoft also updates the Genesys… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.