How do I download logs for support from an offline BYOC Premises Edge

To export logs from an offline BYOC Premises Edge to USB memory, use the LCD menu and follow the path Settings > Diagnostics > Media State > Copy Today’s Logs to E:

Note: This article only pertains to hardware Edges (Genesys Hardware Solution or Customer Hardware Solution) If you have a VM Edge (Customer VM Solution), you’ll need to contact Customer Care.