How do I download logs for support from an offline BYOC Premises Edge?
To export logs from an offline BYOC Premises Edge to a USB flash drive, use the external LCD menu and follow the path Settings > Diagnostics > Copy Today’s Logs to E:.
If you do not have an external LCD, you can still copy log files to a USB flash drive. To do so:
- Create a folder path on your USB drive in the format: \EDGELOGS\YYYY-MM-DD.
- For example, E\EDGELOGS\2023-01-23.
- Insert the USB flash drive into the Edge.
If log files with that date are present on the Edge, they will be automatically copied to the USB flash drive.