Does Genesys still sell hardware products for use in Genesys Cloud?
No. Genesys decided to exit the hardware resale business and no longer sells Edge devices or phones. Genesys now has a partnership with Arrow Electronics through which customers and partners can purchase Genesys Cloud Edge devices built on the HPE and AdvanTech platforms as well as IP phones from AudioCodes and Poly. To view the available hardware products, visit the Genesys/Arrow Electronics page.
For more information, see the FAQ section of the End of Sale Advisory Genesys Hardware products all Genesys Platform document.