FAQs: Communicate for iOS
Can I receive call center interactions with Communicate for Android or Communicate for iOS?
Can I silence the ringer for Communicate for iOS?
Yes. When you silence your iPhone, you also silence the Communicate for… [More]
How can I check for available updates for Communicate for iOS?
To check your version of Communicate for iOS, tap your profile picture… [More]
How do I log in to the Genesys Cloud mobile apps?
To launch the app, on your home screen, tap its icon. At… [More]
How do I log out of Communicate for iOS?
To log out of Communicate for iOS, tap your profile picture. In… [More]
What are the requirements for Communicate for Android and iOS?
To use Communicate for Android or Communicate for iOS you must have… [More]
What does it mean to place calls with another app? Should I enable that option in Phone Settings for the desktop or web app if I want to place calls with Communicate?
This option allows you to make calls with third party-applications. Communicate is… [More]
What happens if I am signed into both Collaborate and Communicate and I sign out of one?
Collaborate and Communicate have independent logins. If you log out of one,… [More]
What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?
Collaborate is a chat application that allows you to collaborate with your… [More]
When I make an outbound call with Communicate for Android or iOS, what number does the recipient see?
The recipient sees Genesys Cloud phone number instead of the cell phone… [More]
Why do I get a Session Expired message?
A session is not meant to be permanent. Sessions expire for security… [More]
With Communicate, what do I receive notifications for and how?
Communicate for Android and iOS notifies you of incoming calls.
