With Communicate, what do I receive notifications for and how?

Communicate for Android and iOS notifies you of incoming calls.

Notes:

If you open Communicate, your presence is Available. When your presence is Available, you do not receive push notifications for Collaborate for Android or Collaborate for iOS chat messages.
If you sign out of the Communicate mobile app, you do not receive push notifications for incoming calls.

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Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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