FAQs: Bots

Are there limits on the number of concurrent Bot Connector interactions?

The limit on the number of concurrent Bot Connector interactions is 60,000… [More]

Genesys Bot Connector incurs BYOT charges to use. Will its API usage also be subject to the Genesys Cloud fair use policy?

No, while you use Genesys Bot Connector, you only incur BYOT charges…. [More]

Google Cloud Dialogflow design time issues in Architect flow

Make sure to set the correct Bot language locale for your bot… [More]

How can I select the Google Cloud Dialogflow text-to-speech voice?

To apply your preferred text-to-speech voice, in the Google Cloud Dialogflow console… [More]

How do I configure barge-in for my Google Cloud Dialogflow bot?

You can enable barge-in functionality for the Call Dialogflow Bot action in… [More]

How do I set the No Input timer for a bot flow?

You can configure No Input timeout for Genesys Dialog Engine Bot flows… [More]

What are the charges for a Genesys Cloud voice bot flow that uses the Nuance Recognizer as a Service integration?

To use the Nuance Recognizer as a Service (NRaaS) integration in a… [More]

What roles do I add to my Google Cloud Dialogflow service account?

Grant the Dialogflow API Client and Dialogflow API Reader roles to the service account…. [More]

When I use environments in a Google Cloud Dialogflow bot, can I remove an intent?

If you choose an environment in the Call Dialogflow bot action and… [More]

Who handles speech-to-text (STT) when using the Nuance Recognizer as a Service integration in Genesys Cloud?

Nuance Recognizer as a Service (NRaaS) is a third-party, cloud-to-cloud integration. Genesys… [More]

Why can’t I see multiple bots in the GCP console?

Google only allows one bot per project. To see multiple bots, create… [More]

Why do I see a Google Cloud Dialogflow validation warning?

Do you see the following validation warning: “There are no Architect supported… [More]

Why doesn’t my Google Cloud Dialogflow intent appear as an output in Architect?

To appear as an output in Architect, when you create an intent… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.