Can premises-based Edge customers use AudioHook Monitor?

If a premises-based Edge handles the external leg of the call; for example, if the call line or trunk for the external caller is on a premises Edge), then AudioHook is not allowed, regardless of whether or not the rest of the call uses or does not use cloud or premises Edges.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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