What configuration options can I use to optimize my AudioHook Monitor streaming costs?

You can choose not to stream via AudioHook when a call is going through the IVR or waiting in the queue. AudioHook Monitor honors the following recording settings:

  • To suppress streaming at IVR runtime, edit the corresponding flow in Architect, and choose Suppress recording for the entire flow in Recording and Speech Recognition settings.
  • To suppress streaming when a caller is waiting in queue, disable Continue Voice Recording during Queue Wait in the Voice tab of Queue configuration.
  • To suppress streaming when a call is on hold, enable Holds in the Optional Recording subsection of the Media’s tab Recording section in External Trunk settings.