How do I enable company directory support on menus in Architect? - Genesys Cloud Resource Center

Open the flow for which you want to enable company directory support and in the flow’s Settings area, select Recording and Speech Recognition. In the Recording and Speech Recognition design area, under General Speech Settings, complete the following steps:

Select the Enable speech recognition for the entire flow check box.
From the Company Directory list, select the Enable for entire flow check box.

Note: You can enable company directory support in inbound, outbound and secure call flows as well as voicemail flows.

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