Is there a size limit for transferring files with ACD Messaging?
Yes. Genesys Cloud messaging channels have the following size limits for transferring file attachments in inbound and outbound messages:
- Web messaging: 10 MB limit
- SMS messaging: 3 MB limit
- Third party messaging platforms: 25 MB limit (Some platforms, like Facebook Messenger, have their own file size limits)
- Open messaging: 25 MB limit