Interactions can have three timers:

  • The interaction alert notification features a timer that shows the amount of time that the interaction has been in the queue. The blue bar at the top of the interaction alert is a visual indicator of the time remaining until Genesys Cloud marks you as Not responding.
  • After you answer an interaction, the timer to the lower right of the interaction card displays the duration of the interaction’s current state. For example, interacting, hold, or after call work.
    Note: If your admin has configured a mandatory time limit, this timer displays the remaining time during after-call-work.
  • Above the interaction window, to the right of the contact and channel information Genesys Cloud displays the duration of the selected interaction.