FAQs: ACD messages

Does a Web Messaging Guest session expire?

The guest session that is exposed to end-users remains active as long… [More]

Is there a size limit for transferring files with ACD Messaging?

Yes. Genesys Cloud messaging channels have the following size limits for transferring… [More]

What do the timers in an interaction mean?

Interactions can have three timers: The interaction alert notification features a timer… [More]

What does Not responding mean?

When you decline or fail to answer an interaction within the Alerting… [More]

Why does predictive routing data model retraining fail?

Retraining fails due to insufficient data for certain media types, because of… [More]

Why does predictive routing fail to activate correctly?

An error occurs either because of insufficient data to create a data… [More]

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top