FAQs: ACD messages
Does a Web Messaging Guest session expire?
The guest session that is exposed to end-users remains active as long… [More]
How are Service Level (SL) % metrics calculated for CGR?
The SL % is calculated based on the interactions that are answered… [More]
Is there a size limit for transferring files with ACD Messaging?
Yes. Genesys Cloud messaging channels have the following size limits for transferring… [More]
What do the timers in an interaction mean?
Interactions can have three timers: The interaction alert notification features a timer… [More]
What does Not responding mean?
When you decline or fail to answer an interaction within the Alerting… [More]
Why am not able to change the queue name in the first CGR rule?
By default, CGR first checks whether the current queue is under stress…. [More]
Why do I not see the groups that I need to map in the groups list of a CGR rule?
Ensure you add that groups that are required for CGR are as… [More]
Why does predictive routing data model retraining fail?
Retraining fails due to insufficient data for certain media types, because of… [More]
Why does predictive routing fail to activate correctly?
An error occurs either because of insufficient data to create a data… [More]
