About BYOC Premises

Feature coming soon: On April 16, 2021, Genesys will implement the CIDR IP address range for cloud media services change for the US-East (N. Virginia) and EU (London) regions. The remaining regions, Canada (Central), EU (Frankfurt), EU (Dublin), Asia Pacific (Sydney), and Asia Pacific (Tokyo) are targeted for April 30, 2021. To be prepared for this new addition, we recommend that you add the new IP addresses to your firewall's allowlist now. For more information, see Cloud media services CIDR IP address range



BYOC Premises allows you to define SIP Trunks between the premises-based Edge appliances and a third-party system, either on your network or over the public Internet.

BYOC Premises general information

Learn more about the BYOC Premises.  

Genesys Cloud Edge

Learn more about the Edge, which is the center of a BYOC Premises solution. 

BYOC Premises configuration