About BYOC Premises

Using the BYOC Premises telephony connection option uses a premises-based Edge hardware device to connect SIP Trunks from a third-party carrier to Genesys Cloud. Genesys provides you with three types of BYOC Premises hardware solutions to choose from. Each of our BYOC Premises hardware solutions yields a premises-based Edge device. Regardless of which BYOC Premises hardware solution you are using, you will need to configure the premises-based Edge device. The articles listed on this page will describe the various BYOC Premises hardware solutions and describe how to configure the premises-based Edge device.

BYOC Premises general information

Learn more about BYOC Premises.  


BYOC Premises hardware solutions

Each of our BYOC Premises hardware solutions yields a premises-based Edge device. Learn more about the different BYOC Premises hardware solutions. 


BYOC Premises Edge information

In this section, you’ll find links to general information about a premises-based Edge device.


BYOC Premises Edge network configuration

Regardless of which BYOC Premises hardware solution you are using, you will need to configure a network connection to your Edge device.


BYOC Premises Edge trunk configuration

Regardless of which BYOC Premises hardware solution you are using, you will need to configure a trunk connection to your Edge device.


BYOC Premises Edge software


 BYOC Premises Edge groups

An BYOC Premises Edge group is an association of premise-based Edges that enable a collection of network devices to communicate on a low latency LAN.


BYOC Premises Edge security


BYOC Premises Edge management


Monitoring and troubleshooting