Communicate includes all the features of Collaborate, such as chat, video chat, a company directory, and document sharing. For more information about the different layers of PureCloud, see the What is PureCloud? article.
Communicate offers telephony services for handling phone calls in an organization. PureCloud’s telephony connection features route communications and provides a host of features. Features include voicemail, conferencing, call recording, transfers, extensions, and call forwarding. Communicate also supports WebRTC with the PureCloud web-based phone. The PureCloud web-based phone lets the user use PureCloud call controls without additional phone software or hardware.
Architect is an auto attendant designer that links predefined operations to create custom IVR functionality. Play audio, make and receive calls, dynamically convert text to speech, and route calls to agents, queues, voicemail, external numbers, or other flows. Incorporate advanced features such as non-menu digit collection, data dips, conditional logic, and expression editing.