About BYOC Cloud

Feature coming soon: On April 16, 2021, Genesys will implement the CIDR IP address range for cloud media services change for the US-East (N. Virginia) and EU (London) regions. The remaining regions, Canada (Central), EU (Frankfurt), EU (Dublin), Asia Pacific (Sydney), and Asia Pacific (Tokyo) are targeted for April 30, 2021. To be prepared for this new addition, we recommend that you add the new IP addresses to your firewall's allowlist now. For more information, see Cloud media services CIDR IP address range

 

 

The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud suite of voice services by allowing you to define SIP trunks between the Genesys Cloud AWS-based Edge and Media Tier and third-party carriers over the public Internet.  


BYOC Cloud general information

Learn about the different BYOC Cloud solutions, pricing, and carrier requirements. See which ports and services to configure on your company firewall.


BYOC Cloud-specific information

Learn about the specific carrier requirements and Genesys Cloud specific endpoints by region. See which ports and services to configure on your company firewall.


BYOC Cloud configuration


BYOC Cloud phone configuration


BYOC Cloud troubleshooting

If you encounter problems with your BYOC Cloud setup, use this configuration check list to make sure that you have covered all the bases.