Who do I contact to get support when running Genesys Cloud in a Virtual Desktop Infrastructure (VDI) environment?

When it comes to supporting Genesys Cloud in a VDI environment, your VDI vendor is best suited to check your VDI configuration and provide tuning at scale. If you have Genesys Cloud application related questions, you can contact Genesys Cloud Customer Care and we will evaluate Genesys Cloud’s configuration. As a part of our troubleshooting process, we may request that you run certain tests outside the VDI environment.