Does Genesys Cloud support Virtual Desktop Infrastructure (VDI) configurations?

Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results, Genesys recommends that customers using VDI have a telephony configuration with physical phones. Customers may choose to use WebRTC or PureCloud softphone, however, successful use of Genesys Cloud’s WebRTC and PureCloud Softphone technologies in a VDI environment requires tuning and additional testing at scale by your VDI provider.