Does Genesys Cloud support SIP session timers? - Genesys Cloud Resource Center

Yes. Genesys Cloud supports SIP Session Timers as defined in RFC 4028. However, SIP Session Timers cannot be defined or configured on External SIP Trunks. Genesys recommends using Idle RTP as a preferred method for detecting active sessions.

If you prefer to use SIP Session Timers, you must request and configure them from the remote SIP peer. Genesys Cloud responds to session timers and sends session refresh messages upon request.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.