FAQs: Security

Can customers perform automated testing, such as load or stress testing of Genesys Cloud?

Genesys is dedicated to assisting with your automated testing needs through our… [More]

Does Genesys Cloud offer security features to detect and prevent SIP-based and VoIP vulnerabilities?

Yes. Genesys Cloud has a proprietary border controller that supports (MTLS/SRTP) to… [More]

How do Genesys Cloud services provide customer data security?

The Genesys Cloud suite of products are built on Amazon Web Services… [More]

How does Genesys Cloud handle credentials?

Genesys Cloud understands that your credentials and secrets are sensitive information, and… [More]

How does Genesys Cloud handle email flagged as containing a virus?

Genesys Cloud processes inbound email through AWS Simple Email Service (SES), which… [More]

Is Genesys Cloud compliant with United States Section 889 of the National Defense Authorization Act?

The Genesys Cloud platform is built with a microservices architecture on top… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.