FAQs: Quality management
How can managers see their employee’s quality evaluations?
Anyone with the appropriate permissions can see evaluations, so it depends on… [More]
How do I choose appropriate strictness values when entering a topic phrase?
To determine the optimal strictness for a phrase, start with a default… [More]
Topic spotting – What is the best way to organize my topics ?
The best way to organize topics is to tag them. Tags provide… [More]
What happens if a metered evaluation policy matches more interactions than it is set to evaluate?
Genesys Cloud does not assign evaluations for the extra interactions. For example,… [More]
What is quality management ?
Quality management is a set of tools and processes to ensure that… [More]
Which evaluation policy should I use?
The selection of one of the following evaluation policies depends on the… [More]
