FAQs: PureCloud for Salesforce
Is the subject line for interactions in PureCloud for Salesforce and PureCloud for Zendesk always automatically populated?
Usually. The integrations create subject lines for interactions when the interactions connect. [More]
No. Currently, the subject line is not customizable. Agents can manually override [More]
Absolutely! With PureCloud for Salesforce, PureCloud for Chrome, and PureCloud for Firefox, [More]
When we click View in Salesforce on the Interaction Log window, why does the page sometimes refresh and sometimes not refresh?
This behavior varies depending on if you are in Sales or Service [More]
Before you can add a custom field to your Salesforce pages, you [More]
PureCloud for Salesforce gathers data that you can add as default or [More]
For the client to appear in Salesforce Lightning, change a few settings [More]
PureCloud for Salesforce is based on the Salesforce Open CTI APIs, which is [More]