Why are calls taking a long time to get to agents?
To reduce the time for Genesys Cloud to deliver outbound calls to agents, administrators and contact center managers can:
- Disable answering machine detection.
- Turn on auto-answer for agents and use persistent connection with Polycom and WebRTC phones.
- Make sure that there are no hardware or headset issues with agents’ phones.
For more information, see How Genesys Cloud delivers outbound calls to agents.