If you attempt to assign a WebRTC phone to a user who already has a WebRTC phone assigned to them, you will see the error message:

This person is already assigned  to a WebRTC phone.

appear below the Person box. You can avoid this scenario by using the WebRTC Person feature. When you add this feature to the Phone Management page, you get a searchable list that you can use to search for individual names to see if they already have a WebRTC phone assigned to them.

To enable and use the WebRTC Person feature on the Phone Management page:

  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Select the Phones tab.
  4. On the top right of the column headers, click Select columns
  5. In the Data to Display panel, click the WebRTC Person check box
  6. Click Save and the WebRTC Person column appears on the Phones page.
  7. To find a person, type a name in the Type to filter this page box and press [Enter].