FAQs: Collaborate for iOS
Are some features unavailable in Collaborate for iOS that are available for other apps?
Yes. By design, Collaborate for iOS has a limited set of the… [More]
Can I receive calls with the Collaborate mobile app?
No. Collaborate for iOS and Android is not a telephony endpoint. For… [More]
How can I add notes to a voicemail message in Collaborate for iOS?
To add a note, tap Add in the Notes section. Then type… [More]
How can I check for available updates for Collaborate for iOS?
To check the version of the Genesys Cloud mobile app that you… [More]
How can I check my voicemail messages with Collaborate for iOS?
Tap Menu and select Inbox. Tap Voicemail. Tap the voicemail message that you want… [More]
How do calls work with Collaborate for iOS?
For calls on mobile devices, Genesys recommends Genesys Cloud Communicate for iOS,… [More]
How do I change my geolocation setting in Collaborate for iOS?
If you previously declined to allow Collaborate for iOS access to your… [More]
How do I select my region?
When you log in to the browser app, desktop app, or mobile app,… [More]
How do I share my current geolocation with Collaborate for iOS?
When you install Genesys Cloud for iOS on your mobile device, the… [More]
How do I sign out of Collaborate for iOS?
To sign out of Collaborate for iOS, do the following: To the… [More]
How do notifications sync between the mobile apps and the desktop or browser apps?
When your desktop browser app presence is Online or Busy, you do… [More]
How does my current geolocation sync between the browser or desktop apps and the mobile app?
If you log in from multiple clients, then Genesys Cloud reports your… [More]
How does status sync between the mobile app and the desktop or browser apps?
When you change your status in any app, the change synchronizes with… [More]
If I deleted a group voicemail, did I delete it for everyone in the group?
Yes. When you delete a group voicemail, you immediately delete it from… [More]
On iOS, what do I receive notifications for and how?
Collaborate for iOS notifies you of one-to-one chat messages and of group… [More]
What happens if I am signed into both Collaborate and Communicate and I sign out of one?
Collaborate and Communicate have independent logins. If you log out of one,… [More]
What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?
Collaborate is a chat application that allows you to collaborate with your… [More]
Where can I download the desktop and mobile apps?
You can download Collaborate for iOS from the App store. Search for… [More]
Why are Collaborate for iOS users missing expected functionality, such as the inbox or call controls?
Missing permissions can cause unpredictable behavior with Collaborate for iOS. Double check… [More]
Why do I get a Session Expired message?
A session is not meant to be permanent. Sessions expire for security… [More]
