Can I receive calls with the Collaborate mobile app?
Feature deprecation: Remote station calling in Collaborate. For more information, see Deprecation: Remote station calling in the Collaborate app.
No. Collaborate for iOS and Android is not a telephony endpoint. For calls on mobile devices, Genesys recommends Genesys Cloud Communicate for iOS, available in the App Store and Genesys Cloud Communicate for Android, available in the Google Play store.