FAQs: Collaborate for Android
Can I receive calls with the Collaborate mobile app?
No. Collaborate for iOS and Android is not a telephony endpoint. For… [More]
How can I add notes to a voicemail message in Collaborate for Android?
To use Collaborate for Android to add a note, tap Add in… [More]
How can I check for available updates for Collaborate for Android?
To check the version of Collaborate for Android that you have, do… [More]
How can I check my voicemail messages with Collaborate for Android?
To use Collaborate for Android to check voicemail messages, follow these steps:… [More]
How do calls work using Collaborate for Android?
For calls on mobile devices, Genesys recommends Genesys Cloud Communicate for Android,… [More]
How do I change my geolocation setting with Collaborate for Android?
If you previously declined to allow Collaborate for Android access to your… [More]
How do I log in to the Genesys Cloud mobile apps?
To launch the app, on your home screen, tap its icon. At… [More]
How do I select my region?
When you log in to the browser app, desktop app, or mobile app,… [More]
How do I share my current location with Collaborate for Android?
When you install Collaborate for Android, the installation process prompts you to… [More]
How do I sign out of Collaborate for Android?
To sign out of the Collaborate for Android, do the following: To… [More]
How do notifications sync between the mobile apps and the desktop or browser apps?
When your desktop browser app presence is Online or Busy, you do… [More]
How does my current geolocation sync between Collaborate for Android and the desktop or browser apps?
If you log in on multiple clients, then Genesys Cloud reports your… [More]
How does my current geolocation sync between the browser or desktop apps and the mobile app?
If you log in from multiple clients, then Genesys Cloud reports your… [More]
How does status sync between the mobile app and the desktop or browser apps?
When you change your status in any app, the change synchronizes with… [More]
If I deleted a group voicemail, did I delete it for everyone in the group?
Yes. When you delete a group voicemail, you immediately delete it from… [More]
If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?
No, when you log into Collaborate, you also log into Tempo.
On Android devices, what do I receive notifications for and how?
Collaborate for Android mobile app notifies you of one-to-one chat messages and… [More]
What happens if I am signed into both Collaborate and Communicate and I sign out of one?
When you sign out of either Collaborate or Communicate for Android, Genesys… [More]
What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?
Collaborate is a chat application that allows you to collaborate with your… [More]
Where can I download the desktop and mobile apps?
You can download Collaborate for Android from the Google Play store. Search… [More]
Why are Collaborate for Android users missing expected functionality, such as the inbox or call controls?
Missing permissions can cause this behavior with Collaborate for Android.
Why do I get a Session Expired message?
A session is not meant to be permanent. Sessions expire for security… [More]
