FAQs: Co-browse

Do I need to whitelist Co-browse to run on my website?

If you are using a Content Security Policy on your website, you… [More]

Does co-browse support cross-domain and cross-subdomain browsing?

Cross sub-domain browsing can be achieved via your session persistence method, assuming… [More]

Does my website need the Messenger deployment on every page in order to support co-browse?

Yes, co-browse relies on the Messenger snippet to continue the session when… [More]

How do I migrate from legacy co-browse to the new co-browse for Messenger?

To migrate from co-browse for web chat to co-browse for web messaging,… [More]

How does Co-browse pausing work?

With Co-browse enabled in the Messenger Configuration, administrators can choose to pause… [More]

What is Messenger Session Persistence and how does it work?

The session persistence method set on your Messenger Configuration determines the behavior… [More]

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top