Can I connect Genesys Cloud to my MPLS network for BYOC Cloud voice traffic?

No. MPLS connections to Genesys Cloud for BYOC Cloud customers are not supported. BYOC Cloud uses public IP addressing for all voice connectivity. Any traffic between a customer’s environment to Genesys Cloud would traverse a public network and not a private MPLS network for connectivity.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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