Can I use BYOC Cloud in the Mumbai AWS Region (ap-south-1)?

Yes. But you need to be aware of the following stipulations:

Inbound call flow requires use of AWS Direct Connect.
Outbound call flow requires an on-premises a third-party carrier provided device or a PBX.

Note: No Genesys provided hardware is required to use BYOC Cloud in the Mumbai AWS Region.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top