FAQs: BYOC

Genesys Bot Connector incurs BYOT charges to use. Will its API usage also be subject to the Genesys Cloud fair use policy?

No, while you use Genesys Bot Connector, you only incur BYOT charges…. [More]

How does Genesys Cloud know which trunk to route a given call through?

Genesys Cloud Edge and Media Tier route calls as specified in your… [More]

Is BYOC PCI DSS compliant?

Yes. BYOC Premises and BYOC Cloud are both PCI DSS Compliant.

What is BYOC?

BYOC, which is an acronym for Bring Your Own Carrier, allows you… [More]

Will BYOC support inbound trunk redundancy and failover?

BYOC allows customers to define multiple trunks, potentially to more than one… [More]

Will BYOC support outbound trunk redundancy and failover?

A Genesys Cloud BYOC trunk allows for multiple destination SIP servers or… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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