How does my organization get configured for a beta?

Delivery of a beta feature over the Cloud is very straightforward. Genesys Cloud Product Management turns on the beta feature for you and it becomes available immediately in your production environment. There are no packets to send or patches to install.

Turning off a beta feature is just as easy. If you experience critical service issues because of the beta feature, contact Product Support. The beta feature can be immediately turned off and removed from your production environment.