How does my organization get configured for a beta? - Genesys Cloud Resource Center

Delivery of a beta feature over the Cloud is very straightforward. Genesys Cloud Product Management turns on the beta feature for you and it becomes available immediately in your production environment. There are no packets to send or patches to install.

Turning off a beta feature is just as easy. If you experience critical service issues because of the beta feature, contact Product Support. The beta feature can be immediately turned off and removed from your production environment.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.