FAQs: AWS Direct Connect for Genesys Cloud

Are there fees associated with adding AWS Direct Connect to Genesys Cloud?

Yes. AWS Direct Connect is an Amazon product and Amazon charges for… [More]

Can Genesys Cloud use the AWS CloudFront service?

Yes. Genesys Cloud utilizes a variety of different AWS services. One service… [More]

Can I use AWS Direct Connect with Genesys Cloud BYOC Cloud?

Yes. You can use AWS Direct Connect to improve connection quality. Direct… [More]

Do I need to have an AWS account to use AWS Direct Connect with Genesys Cloud?

Yes. To use AWS Direct Connect, you must have an AWS account…. [More]

Does AWS Direct Connect offer redundant connections for Genesys Cloud?

Yes. Each AWS Direct Connect connection consists of a single dedicated connection… [More]

Does Genesys Cloud work with both the Dedicated and Hosted connection options for AWS Direct Connect?

Yes. You can use either the Dedicated or the Hosted connection option… [More]

If I am not located in an AWS Direct Connect location, can I still get AWS Direct Connect to work with Genesys Cloud?

Yes. For more information see Amazon’s AWS Direct Connect Partners page.

Is Genesys Cloud compatible with AWS Direct Connect?

Yes. To improve your Genesys Cloud connection, you can use AWS Direct… [More]

Is Genesys Cloud compatible with AWS Direct Connect’s private virtual interface?

No. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

Is Genesys Cloud compatible with AWS Direct Connect’s public virtual interface?

Yes. AWS offers two types of virtual interfaces through Direct Connect: private… [More]

What traffic from my network will go across an AWS Direct Connect connection?

Any traffic that is destined for services hosted out of AWS, including… [More]

Who should I contact for help with AWS Direct Connect?

While Genesys Cloud provides access to AWS Direct Connect, it is a… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.