FAQs: AudioHook Monitor

Can premises-based Edge customers use AudioHook Monitor?

If a premises-based Edge handles the external leg of the call; for… [More]

How can I obtain the IP address range for my region where AudioHook protocol requests could originate from so that I can add it to my allowlist?

To obtain the IP address range for AudioHook Monitor specific to the… [More]

How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?

You can use the Audio Monitoring action within your Architect call flow… [More]

How many AudioHook Monitor integrations can I have?

Genesys Cloud supports up to five AudioHook Monitor integration installations.

I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?

To stream queue audio for a subset of calls with AudioHook Monitor,… [More]

What configuration options can I use to optimize my AudioHook Monitor streaming costs?

You have the following options to configure your use of AudioHook Monitor… [More]

What happens during a successful session between Genesys Cloud and your AudioHook server?

A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]

Where are conversations streamed when using AudioHook Monitor?

All conversations are streamed to the URL you specify for your AudioHook… [More]

Will AudioHook Monitor cause latency issues?

Latency is possible due to network issues and internet reliability. These issues… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.