FAQs: AudioHook Monitor
Can premises-based Edge customers use AudioHook Monitor?
If a premises-based Edge handles the external leg of the call; for… [More]
How can I start or stop streaming in my Architect call flow when using AudioHook Monitor?
The voice transcription feature enables AudioHook Monitor to start or stop streaming…. [More]
How many AudioHook Monitor integrations can I have?
Genesys Cloud supports up to five AudioHook Monitor integration installations.
I want to stream queue audio for a subset of calls. How do I control which calls to stream audio for?
To stream queue audio for a subset of calls with AudioHook Monitor,… [More]
What configuration options can I use to optimize my AudioHook Monitor streaming costs?
You have the following options to configure your use of AudioHook Monitor… [More]
What configuration options can I use to optimize my AudioHook Monitor streaming costs?
You can choose not to stream via AudioHook when a call is… [More]
What happens during a successful session between Genesys Cloud and your AudioHook server?
A successful AudioHook session includes the following high-level states: Genesys Cloud establishes… [More]
Where are conversations streamed when using AudioHook Monitor?
If voice transcription is enabled, all conversations are streamed to the URL… [More]
Will AudioHook Monitor cause latency issues?
Latency is possible due to network issues and internet reliability. These issues… [More]
