Why do I see all user and queues data in divisions to which I don’t belong?
You can view user and queue information in certain views, regardless of division restrictions. Access control does not limit transfer targets. An agent or supervisor can search for and view any individual or queue, regardless of division, to transfer an interaction. For example, you can view any user or queue data in the Agent Transfer view. For information about how to limit viewing access, contact your administrator or see Manage access to individuals based on division membership.