FAQs: WhatsApp messaging

Can I migrate my WhatsApp number to Genesys Cloud?

When you configure ACD messaging for WhatsApp messenger in Genesys Cloud, you… [More]

What does the term pass-through mean in relation to Genesys Cloud invoicing for WhatsApp messaging?

The term pass-through means that Genesys is directly passing through costs that… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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