FAQs: WebRTC

Does Genesys Cloud continue collecting audio in between WebRTC calls when using the Modern WebRTC feature and persistent connection?

Genesys Cloud does not collect, route, or store audio in between WebRTC… [More]

Does Genesys Cloud support QoS for WebRTC phones?

No. Genesys Cloud does not natively provide QoS for WebRTC phones. Instead,… [More]

What is a TURN server?

WebRTC applications require a server to relay traffic between the clients over… [More]

Why am I seeing a “refused to connect” error when I try to run WebRTC Diagnostics?

The built-in WebRTC Diagnostics app may not load properly due to SSO… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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