FAQs: Web surveys

Why does an error appear on my survey policy on the policy listing page?

Genesys Cloud only sends one survey per interaction. If more than one… [More]

Why isn’t Genesys Cloud sending a survey reminder?

Check the following items: The policy has more than one invitation. The… [More]

Why isn’t Genesys Cloud sending survey invitations, even though my flow and policy look correct?

Check the following items: The interaction matches the policy’s criteria. The interaction… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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